Ralena was patient in reviewing all of our concerns with our practice at a time when we were buckling. She had really listened to us! When we were reviewing her risk assessments and the compliance concerns, we discovered tons of issues within our practice. This saved us during an ongoing audit, we were already under the gun to complete. Thank you hardly seems enough to say after that. In addition, we have flourished with the newly instituted guidelines and re-training to our front-end staff. Thank you for hearing our concerns and giving our LIVES BACK.

Generous Revenue Solutions has been absolutely wonderful to work with. We came to them after a previous RCM company left our accounts in a complete mess, and they stepped in with calm confidence and immediately started bringing order to the chaos. They didn’t just “take over billing”, they rolled up their sleeves, cleaned things up thoroughly, and helped us get back to a place where we could actually trust what we were seeing. Now our A/R finally feels accurate, claims are going out clean, and we’re collecting what we’re supposed to. What I appreciate most is how transparent they are. Their communication is clear, direct, and timely, and they don’t leave you guessing about what’s happening or why. If there’s an issue, they explain it in plain language and come to the table with a plan. That kind of clarity is rare in billing, and it makes a huge difference day-to-day. On top of that, they’re genuinely personable and warm. It feels like working with real humans who actually care about your practice and your people, not a faceless company reading from a script. If you’re looking for a full-cycle RCM partner who is competent, honest, and easy to work with, I can’t recommend Generous Revenue Solutions highly enough.

The Cole Center has worked with Ralena Generous and Generous Revenue Solutions for years. As a medium sized practice, we felt we needed an expert working with us to manage insurance claims and client invoicing. The team at Generous Revenue Solutions not only met the mark with experts, they are invested in our practice's success. We are grateful to have Ralena and her team as part of ours.

We reached out to have someone analyze our practice in 2010. We were losing money steadily, but couldn't figure this exact issue out. Not only was Ralena willing to meet us at our convenience, outside of normal business hours, but within a few hours of discussing clinical workflows we changed, software inconsistencies were discovered and we realized there were some configuration issues for claims we made unbillable. That was a huge loss, they assisted with reviewing all billable charges and managed the claims till paid resulting in over a million dollars in what seemed as lost revenue. Her team worked to resolve the issue around the clock, in 6 months we had all but $49K, which we pulled the plug on to close the matter because we never thought the rest would be captured for untimely filing or late note closures. We, of course, have called over various issues for consult and have utilized them for many other projects, we are glad we found them and they are always honest and diligent with turning your practice around too, we highly recommend their guidance, re-education. We trust them every time, they have always delivered better than expected and we have had the pleasure of doing business over 15 years.

We were struggling with our vaccinations at our Pediatric practice and often we were just writing these off, it saved us to understand how these should be given, billed and collected and what was actually capturable in revenue. We made adjustments at the practice level. I have learned so much and I am appreciative.

Our psych testing was being denied all over the place, turns out with the concern came several meetings to determine our tests we are doing, how many hours are we spending, our documentation and encounters were not reflecting the work we actually did. We retrained the staff on new pathways for handling, had coding initiative training to help our psychologists understand. In addition, we were losing time on processing waiting too long to complete the testing results and giving feedback. We were grateful for changing our entire process and finally getting pay for our services. I especially appreciate the back AR cleanup and collecting almost 97% of what we had already written off, incorrectly. Thank you for changing our entire mindset and helping us sleep now!